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Delivery & Policies

Delivery charges are based upon zip code and the quantity of material ordered. All delivery times are approximate and are subject to change.

Please be advised

The policy of SHEPS YARD, Inc. is Driveway Delivery Only. Our drivers are professionals and will do their best to fulfill your delivery requests, but the final decision, for reasons of safety, is up to the driver. Co-signer assumes all responsibility for any and all damages if anything beyond driveway delivery is requested. This includes damages to our equipment, dump truck, towing expenses, and lost use charges. Decision to proceed beyond normal driveway delivery is at the sole discretion of SHEPS YARD, Inc. SHEPS YARD, Inc. is not responsible for cracked or broken curbs, sidewalks, driveways, damage to vegetation, grass, fencing, building structures, underground septic systems, sprinklers systems, drainage pipes, or anything else for that matter. Any damages caused to or around the property is the sole responsibility of the customer.

We have put together a few tips that will ensure a smooth and safe delivery:

General

Please be flexible. There are many factors that may prevent a product from being placed in a certain area. Drivers’ decisions will be made on the basis of potential safety hazards and property damage. Remember that while we will do our best to satisfy your requests, our first commitment is to the safety of everyone involved.

Customer Responsibility

You do not need to be present for delivery. However, to ensure proper placement of material,  please place an inanimate object (tarp, crossed shovels, X marks the spot with sidewalk chalk, cones, buckets…) in the area where you would like the material dumped. Keep in mind that certain factors may prevent us from placing materials in the desired location.

Please make sure vehicles are moved out of the way ahead of time and any other obstructions that may prevent us from dumping in the exact location.

Due to the mass amount of deliveries per day, we cannot guarantee a time for delivery. We can only guarantee the date. We do not call ahead or knock on the door unless there is an issue during the delivery. (This is why it is extremely important that you clearly mark the dumping location for our drivers).

We cannot drive over grass, curbs, or sidewalks.

Driveways/Walkways

The weight of a typical delivery truck can cause damage to concrete or stone pavement if driven over. Trucks will not drive on new pavement or asphalt. These applications take up to one year to cure, and may be damaged by the weight.

Overhead Concerns

When scheduling a delivery, be sure to let your sales person know at the time of scheduling about any power lines, tree limbs, or other overhead objects that could obstruct the movement of the dump truck. The truck may not operate within 10 feet horizontally or 30 feet vertically of power lines due to electrocution hazards. Operation may also be limited to steep grades.

Underground Concerns

The location of septic lines, sprinkler heads, underground drains and utility lines are all important to the capabilities of the truck to drive in certain areas. The delivery truck weight could cause damage to any of these items if present. Be sure to advise your salesperson or driver of their presence.

Children/Pets

Keep pets penned up and children out of the vicinity during the delivery. Drivers are unable to see objects in their mirrors that are directly behind the truck.

Installation

When receiving a dump truck delivery, be aware that drivers cannot spread aggregates using the truck capabilities only. The stone or other materials will require additional manual raking or tractor work after delivery to create an even surface. We do not offer installation services or design. 

CANCELLATIONS

Any delivery cancellations must be made at least 24 hours prior to the scheduled delivery date. 

Delivery Area

***If your zip code is not listed, it doesn’t mean we won’t deliver to your area. Please call us to check if you are in our delivery area.***

Ardmore (19003), Aston (19014), Audubon (19403), Bala Cynwyd (19004), Berks County, Berwyn (19312), Birchrunville (19421), Boothwyn (19061), Broomall (19008), Bryn Mawr (19010), Bucks County, Chadds Ford (19317), Chesterbrook (19087), Chester County, Chester Springs (19425), Chestnut Hill (19118), Coatesville (19320), Collegeville (19426), Delaware County, Devon (19333), Downingtown (19335), Edgmont (19028), Elverson (19520), Exton (19341), Frazer (19355), Gladwyne (19035), Glen Mills (19342), Glenmoore (19343), Haverford (19041), Havertown (19083), Kennett Square (19348), Kimberton (19442), King of Prussia (19406), Limerick (19468), Lionville (19353), Lyndell (19354), Malvern (19355), Media (19063), Merion Station (19066), Montgomery County, Narberth (19072), Newtown Square (19073), Norristown (19401, 19403), Oaks (19456), Paoli (19301), Penn Valley (19072), Phoenixville (19460), Pottstown (19464, 19465), Rosemont (19010), Royersford (19468), Spring City (19475), Springfield (19064), St. Davids (19087), Strafford (19087), Swarthmore (19081), Thornton (19373), Uwchland (19480), Valley Forge (19481), Villanova (19085), Wayne (19087), West Chester (19380), West Chester (19382), West Conshohocken (19428), Westtown (19395), Wynnewood (19096)

Return policy:

  • There are No Returns on ‘Bulk’ Materials. 
  • Shep’s Yard Landscape Supply reserves the right to determine whether an item may be returned or exchanged.
  • 25% Restocking fee on all acceptable materials, based upon our inspection and approval.
  • Returns are only considered within 15 days of the purchase date.
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Important

IMPORTANT: Please carefully review the following Delivery Terms & Guidelines before proceeding with your order. By checking the box at the bottom of this page and completing your purchase, you acknowledge that you have read, understand and agree to all policies outlined below.

ONLINE ORDERS:

Online Ordering is only available for Bulk Material Deliveries. If you are picking up any materials from our yard, you do not need to call ahead or place any orders ahead of time.

CANCELLATIONS / FINAL SALE POLICY:

All online orders are FINAL. Orders cannot be canceled, modified, or refunded once checkout is completed.

CORRECT MATERIAL & QUANTITY:

It is extremely important that you confirm you are ordering the correct bulk material, color, and quantity before completing your purchase. Once an order has been placed, loaded into the truck or delivered, all sales are FINAL.

If you are unsure about which material to order or how much you may need, please contact our office prior to placing your order. Our team is happy to help answer any questions you may have.

For your convenience, we also offer a material calculator on our website to help estimate the amount needed for your project.

SPLIT LOADS / MULTIPLE MATERIALS:

Our delivery trucks do not have dividers; therefore we do not offer split-load deliveries. Only one material can be delivered per order to prevent any materials from mixing.

If you require multiple materials, separate deliveries must be placed. If you believe your request may be an exception, please contact our office prior to ordering to discuss possible options.

DUMPING LOCATION:

You do not need to be present for delivery. However, to ensure proper placement of your material, please mark the dumping location with an inanimate object such as cones, buckets, crossed shovels, a tarp or “X” marked with chalk.

Please ensure vehicles and any other obstructions are moved ahead of time so our driver can safely access the location.  

Please note that certain site conditions may prevent us from placing the material in the exact requested location.

DRIVER DISCRETION:

For safety reasons, the final decision regarding site access and material placement is at the sole discretion of the delivery driver. If conditions are deemed unsafe or inaccessible upon arrival, the driver may refuse delivery.

DELIVERY TIMING:

Due to the high volume of deliveries scheduled each day, we cannot guarantee a specific delivery time – only the delivery date. You may request an early delivery by noting it in the Dumping/Special Instructions section when placing your order, and we will do our best to accommodate; however, this cannot be guaranteed.

We strongly recommend scheduling your delivery in advance of when you plan to use the material or coordinate with landscapers.

SIDEWALKS/CURBS/NEW DRIVEWAYS:

Our trucks cannot drive over curbs or sidewalks. Newer paved driveways typically take at least 1-2 weeks to fully cure before any heavy dump truck should drive on it so it is extremely important for us to be aware of this prior to delivery.

Shep’s Yard INC. is not responsible for damage to driveways, curbs, sidewalks, vegetation, structures, drainage pipes, or other property during delivery.

DELIVERY ACCESS & SITE CONDITIONS:

Deliveries must be made on flat, solid ground. We generally do not drive off pavement and will not drive on soft ground, steep slopes, or wet areas. If the requested dumping location requires going slightly off pavement, it will be at the driver’s discretion.

Customers are responsible for notifying us ahead of time of any low power lines, tree limbs, septic systems, underground utilities or other obstacles that may interfere with delivery.

SHARED DRIVEWAY / GATE CODES:

If your property is located on a shared driveway, please provide clear instructions for locating your property in the Dumping/Special Instructions section when placing your order. If a gate code is required for access, it must also be included in that same section prior to delivery.

IMPORTANT! BEFORE COMPLETING PURCHASE:

As stated above, all online bulk delivery orders are FINAL. Orders cannot be canceled, modified, or refunded once checkout is completed.

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