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Privacy Policy

Shep’s Yard Privacy Policy

Last updated: March 9, 2026

Shep’s Yard Landscape Supply (“we,” “us,” or “our”) operates the website https://shepsyard.com (the “Site”), a Pennsylvania-based landscaping supply company offering bulk materials, delivery, and online ordering. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our Site, create an account, place an order (as a guest or logged-in user), sign up for our newsletter, or otherwise interact with us.

By using the Site or providing us with information, you agree to this Privacy Policy. If you do not agree, please do not use the Site or provide personal information.

1. Information We Collect

Information You Provide

  • When creating an account or checking out: name, email address, phone number, billing and shipping address, order details (products, quantities, delivery instructions).
  • Newsletter signup: name and email address.
  • Communications: any messages, inquiries, or feedback sent via forms, email, or phone.
  • If you place an order (guest or account): we automatically add your email to our mailing list for order-related and future promotional communications (you can unsubscribe anytime).

Information Collected Automatically When you visit the Site, we and our service providers collect:

  • Device and usage data: IP address, browser type, operating system, pages visited, time/date of access, referring/exit pages.
  • Cookies and similar technologies: for Site functionality (e.g., shopping cart, login persistence), analytics, and performance.

Payment Information We use Stripe to process payments. We do not store full credit card numbers or sensitive payment details on our servers—Stripe handles this securely. We receive limited confirmation data (e.g., transaction ID, payment status).

We do not knowingly collect information from children under 13.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders, including delivery (driveway drop-off) and customer support.
  • Manage accounts, maintain order history, and provide login access.
  • Send transactional emails (e.g., order confirmations, shipping updates).
  • Add you to our mailing list and, with your consent (via signup or order), send marketing/promotional emails about products, offers, or updates.
  • Analyze Site usage and improve our services/products via Google Analytics.
  • Prevent fraud, abuse, or security issues.
  • Comply with legal obligations (e.g., tax, record-keeping).

3. How We Share Your Information

We do not sell your personal information. We may share it with:

  • Service providers: Stripe (for payments), WooCommerce/WordPress (platform hosting and features), shipping/delivery carriers, email service providers (for newsletters/marketing), and hosting/IT providers. These parties are contractually obligated to protect your data and use it only for our purposes.
  • Google Analytics: for aggregated usage analytics (see section on Google Analytics below).
  • Legal requirements: if required by law, court order, subpoena, or to protect our rights, safety, or property.
  • Business transfers: in connection with a merger, acquisition, or asset sale.

4. Google Analytics

We use Google Analytics to understand how visitors use our Site. Google Analytics collects data such as IP address, device information (browser, OS), and usage details (pages viewed, interactions). This helps us improve the Site. Google may use cookies for this.

You can opt out of Google Analytics data collection by installing the Google Analytics Opt-out Browser Add-on or managing preferences in your Google Account. For more details, see Google’s Privacy Policy: https://policies.google.com/privacy.

5. Cookies and Tracking

We use cookies and similar technologies for essential functions, performance, and analytics. You can manage preferences via your browser settings (note: disabling may affect Site functionality like checkout). We do not respond to Do Not Track signals at this time.

6. Data Security

We use reasonable administrative, technical, and physical safeguards to protect your information. However, no internet transmission or storage is completely secure. We cannot guarantee absolute security.

7. Your Choices and Rights

  • Marketing emails: Unsubscribe via the link in any promotional email or contact us.
  • Access, correction, deletion: Contact us to request access to, correction of, or deletion of your personal information (we may verify identity first).
  • Account data: You can manage/update your account details by logging in.
  • As we serve only Pennsylvania residents (USA), we follow applicable US laws. Pennsylvania has no comprehensive consumer privacy law like CCPA, but we provide transparency and honor reasonable requests. If CalOPPA or similar applies, we note our policy discloses collection practices.

We retain data as needed for business purposes (e.g., order records for accounting/tax) or legal requirements, then delete or anonymize it.

8. Third-Party Links and Services

The Site may link to third-party sites/services (e.g., Stripe). We are not responsible for their privacy practices—review theirs directly.

9. Changes to This Privacy Policy

We may update this policy. Changes will be posted here with a revised “Last updated” date. Continued use after changes means acceptance.

10. Contact Us

Questions? Contact: Shep’s Yard Landscape Supply 405 West Pothouse Road Phoenixville, PA 19460 Phone: 484-302-9555 Email: shepsyard@yahoo.com

Thank you for choosing Shep’s Yard

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Important

IMPORTANT: Please carefully review the following Delivery Terms & Guidelines before proceeding with your order. By checking the box at the bottom of this page and completing your purchase, you acknowledge that you have read, understand and agree to all policies outlined below.

ONLINE ORDERS:

Online Ordering is only available for Bulk Material Deliveries. If you are picking up any materials from our yard, you do not need to call ahead or place any orders ahead of time.

CANCELLATIONS / FINAL SALE POLICY:

All online orders are FINAL. Orders cannot be canceled, modified, or refunded once checkout is completed.

CORRECT MATERIAL & QUANTITY:

It is extremely important that you confirm you are ordering the correct bulk material, color, and quantity before completing your purchase. Once an order has been placed, loaded into the truck or delivered, all sales are FINAL.

If you are unsure about which material to order or how much you may need, please contact our office prior to placing your order. Our team is happy to help answer any questions you may have.

For your convenience, we also offer a material calculator on our website to help estimate the amount needed for your project.

SPLIT LOADS / MULTIPLE MATERIALS:

Our delivery trucks do not have dividers; therefore we do not offer split-load deliveries. Only one material can be delivered per order to prevent any materials from mixing.

If you require multiple materials, separate deliveries must be placed. If you believe your request may be an exception, please contact our office prior to ordering to discuss possible options.

DUMPING LOCATION:

You do not need to be present for delivery. However, to ensure proper placement of your material, please mark the dumping location with an inanimate object such as cones, buckets, crossed shovels, a tarp or “X” marked with chalk.

Please ensure vehicles and any other obstructions are moved ahead of time so our driver can safely access the location.  

Please note that certain site conditions may prevent us from placing the material in the exact requested location.

DRIVER DISCRETION:

For safety reasons, the final decision regarding site access and material placement is at the sole discretion of the delivery driver. If conditions are deemed unsafe or inaccessible upon arrival, the driver may refuse delivery.

DELIVERY TIMING:

Due to the high volume of deliveries scheduled each day, we cannot guarantee a specific delivery time – only the delivery date. You may request an early delivery by noting it in the Dumping/Special Instructions section when placing your order, and we will do our best to accommodate; however, this cannot be guaranteed.

We strongly recommend scheduling your delivery in advance of when you plan to use the material or coordinate with landscapers.

SIDEWALKS/CURBS/NEW DRIVEWAYS:

Our trucks cannot drive over curbs or sidewalks. Newer paved driveways typically take at least 1-2 weeks to fully cure before any heavy dump truck should drive on it so it is extremely important for us to be aware of this prior to delivery.

Shep’s Yard INC. is not responsible for damage to driveways, curbs, sidewalks, vegetation, structures, drainage pipes, or other property during delivery.

DELIVERY ACCESS & SITE CONDITIONS:

Deliveries must be made on flat, solid ground. We generally do not drive off pavement and will not drive on soft ground, steep slopes, or wet areas. If the requested dumping location requires going slightly off pavement, it will be at the driver’s discretion.

Customers are responsible for notifying us ahead of time of any low power lines, tree limbs, septic systems, underground utilities or other obstacles that may interfere with delivery.

SHARED DRIVEWAY / GATE CODES:

If your property is located on a shared driveway, please provide clear instructions for locating your property in the Dumping/Special Instructions section when placing your order. If a gate code is required for access, it must also be included in that same section prior to delivery.

IMPORTANT! BEFORE COMPLETING PURCHASE:

As stated above, all online bulk delivery orders are FINAL. Orders cannot be canceled, modified, or refunded once checkout is completed.

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